Privacy Policy and Terms and Conditions
Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information:
-Personal details such as your name, phone number, email address, and home address.
-Vehicle information including registration number, make, model, and service history.
-Payment information when you make purchases (processed securely by third‑party providers).
-Website usage data such as IP address, browser type, and pages visited.
2. How We Use Your Information
We use your information to:
-Provide and manage our services.
-Contact you about bookings, updates, or service recommendations.
-Process payments and issue invoices.
-Improve our website and customer experience.
-Meet legal or regulatory requirements.
3. How We Store and Protect Your Data
We take reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access. Only authorised staff have access to your data, and we never sell your information to third parties.
4. Sharing Your Information
We may share your information with:
-Service providers such as payment processors or diagnostic platforms.
-Legal authorities if required by law. We do not share your information for marketing purposes with outside companies.
5. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve functionality and analyse traffic. You can adjust your browser settings to refuse cookies if you prefer.
6. Your Rights
You have the right to:
-Access the personal data we hold about you.
-Request corrections to inaccurate information.
-Request deletion of your data where legally possible.
-Withdraw consent for marketing communications at any time.
7. How Long We Keep Your Data
We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
8. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, you can contact us at:
Iwo Auto Service LTD
Email: iwoautoservicelt@yahoo.com
Phone: 07756637508
Address: Chorley Road, Walton-le-dale, Bamber Bridge, PR5 4JN
Terms and Conditions
1.Definitions
1.2 "Garage" – the business, its employees, and authorised representatives providing vehicle servicing, repairs, diagnostics, or maintenance.
1.3 "Customer" – the individual, company, or organisation requesting the work.
1.4 "Vehicle" – the car, van, motorcycle, or other motor vehicle presented for service or repair.
1.5 "Work" – any labour, parts, or services provided by the Garage.
2. Whole Contract
2.1 These terms shall represent the whole contract between the Company and the Customer. They may be varied only by written agreement between the parties.
3. Bookings & Estimates
3.1 All bookings are subject to confirmation and workshop availability.
3.2 Estimates are based on the Vehicle’s condition at the time of inspection and the information provided by the Customer.
3.3 If additional faults are identified during the work, the Garage will contact the Customer to explain the issue, provide an updated cost, and obtain approval before proceeding.
3.3 Estimates are valid for 14 days unless otherwise stated.
4. Standards of Work & Parts
4.1 All work will be carried out with reasonable care, skill, and in accordance with recognised industry standards.
4.2 Unless otherwise agreed, only new, manufacturer-approved or equivalent quality parts will be used.
4.3 The Garage may use reconditioned or aftermarket parts only with the Customer’s consent.
4.4 Removed parts will be disposed of responsibly unless the Customer requests their return at the time of booking.
5. Payment Terms
5.1 Payment is due in full upon completion of the work and before the Vehicle is released.
5.2 Accepted payment methods include cash, debit/credit card, or bank transfer.
5.3 Invoices not settled within 7 days may incur interest charges at the statutory rate.
5.4 The Garage reserves the right to retain the Vehicle until full payment is received (lien rights).
6. Vehicle Collection & Storage
6.1 The Customer must collect the Vehicle within 48 hours of being notified that the work is complete.
6.2 Storage fees may be charged for Vehicles not collected within this period, at a daily rate specified by the Garage.
6.3 The Garage is not responsible for any deterioration of the Vehicle while awaiting collection, except where caused by negligence.
7.Disposal of Uncollected Goods
7.1 Any Vehicle which is not collected by the Customer and in respect of which payment for repairs carried out has not been made within three calendar months of the Customer having been advised of the completion of the work, may be sold by the Company and the cost of the repairs and any storage charges may be deducted by Company from the net proceeds of the sale of the vehicle. However, before proceeding to sell the vehicle the Company shall first give the Customer seven days written notice of its intention to do so.
8. Warranty
8.1 Workmanship is guaranteed for 12 months or 12,000 miles, whichever comes first from the date of completion this is not applicable for all makes and models and repairs. For further information contact iwoautoserviceltd@yahoo.com
8.2 Parts are covered by the manufacturer’s warranty, which may vary in duration and terms.
8.3 The warranty does not cover:
Normal wear and tear.
Damage caused by misuse, neglect, accident, or unauthorised repairs.
Faults arising from parts supplied by the Customer.
8.4 Warranty claims must be reported promptly and the Vehicle returned to the Garage for inspection.
9. Liability
9.1 The Garage is not responsible for loss or damage to personal belongings left in the Vehicle.
9.2 The Garage’s total liability for any claim is limited to the cost of the work carried out.
9.3 The Garage is not liable for indirect or consequential losses, such as loss of income or inconvenience, unless required by law.
9.4 Subject to the provisions of the Customer Rights Act 2015 and any amendment thereof, vehicles, including components, fittings and contents are left with the Company entirely at Customer’s risk. The Company shall in no circumstances be liable for loss or damages unless the same is caused by the negligence or default of the Company or its employees.
10. Cancellations & Missed Appointments
10.1 Bookings may be cancelled with at least 24 hours’ notice without charge.
10.2 Cancellations with less than 24 hours’ notice may incur a fee to cover lost workshop time.
10.3 Failure to attend a booked appointment without notice may result in a charge.
11. Use of the Customer’s Vehicle
11.1 The Company and its employees and agents are expressly authorized to use the customer’s vehicle on the highway and elsewhere for all purposes in connection with the work outlined. The Company undertakes to take reasonable care of the vehicle so used, and to provide legally required insurance of the vehicle.
12. Subcontracting
12.1 The Garage may subcontract certain work to specialist providers but remains responsible for ensuring the work meets agreed standards.
13. Delivery/Delays
13.1 The Company shall give the estimated time for the repair of vehicle and shall make every effort to inform the Customer if this estimated time cannot be met, although the Company can accept no responsibility for delays outside its control.
14. Data Protection
14.1 The Garage will process Customer data in accordance with applicable data protection laws.
14.2 Information may be used for service records, warranty claims, and legal compliance, but will not be shared with third parties without consent, except where required by law.
15. Governing Law
15.1 These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
15.2 In the event of a complaint or dispute of any kind our complaints handling procedure is available on request from the Company via request.
15.3 Where the Customer’s complaint cannot be resolved, once the Customer has exhausted the Company’s internal process the Customer may refer the dispute to the following ADR processes,
15.4 Where any dispute cannot be resolved through ADR, this Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
16. Statutory Rights
Where the Customer is acting as a Consumer, nothing in this contract is intended to exclude or limit the Customer’s statutory rights.
